How Often Can I Send Messages to Customers

Jake StottRetentionGrid Segments

how often

RetentionGrid gives you the chance to message your entire customer base with our simple to use segmentation and editor. This obviously saves you a ton of time and means you can message everybody a lot quicker, and do so in a way that makes sense for their loyalty and engagement with your business.

However in the world of email there are some email etiquette rules we have to adhere to in terms of how often you can send messages. RetentionGrid helps you avoid being spammy – because no one likes feeling abused by a brand they love. Therefore, if you try to send more than one campaign to the same email addresses within 24 hours, the second campaign will automatically be blocked. You’ll need to wait a full 24 hours before you can send them a message again. If you try to email a segment twice within 24 hours you’ll notice that it will be paused and you’ll see a message that it was not sent.

Trust us, this is a great thing and most importantly we want to help you win back as many customers as possible. Emailing any of your customers more than once a day is likely to get annoying over time and with the 24 hour cap, we have your back on this one.

We hope that explains why RetentionGrid works this way and we love boosting your customer retention with these practices.